At Hovanahills, we want your order to arrive safely, quickly, and with the same care that goes into selecting each bag.
Free delivery on orders over R1,000
1–4 business day delivery
14-day returns on eligible items
6-month warranty
We offer free delivery within South Africa on orders over R1,000.
Once your order has been received, we require approximately 1–2 business days to prepare, pack, and dispatch your order. Delivery usually takes 1–4 business days, depending on your destination and courier service availability.
For major destinations, estimated express delivery options may be provided where available.
Once your order has been processed and shipped, you will receive an email notification with your tracking number.
Tracking details are usually provided once the courier has collected and scanned your parcel.
We accept major credit and debit cards through a secure checkout process. Our trusted payment gateway helps ensure that your private payment information remains protected and confidential.
All products are listed in South African Rand. ZAR is the checkout currency.
For international orders, buyers are responsible for any applicable import duties, taxes, or customs charges. These costs vary from country to country and are not controlled by Hovanahills.
Cancellations may be accepted within 15 minutes of placing an order, provided the order has not yet been processed, packed, or dispatched.
To request a cancellation, please contact us as soon as possible at enquiries@hovanahills.com.
We offer 14-day returns on eligible items.
To arrange a return, please contact us at enquiries@hovanahills.com before sending the item back.
Returned items must be unused, in their original condition, in the original packaging where possible, and accompanied by proof of purchase.
Refunds will be processed back to the original payment method once the returned item has been received and inspected.
We cannot accept returns that are refused, abandoned, returned outside of the approved process, or sent back without prior communication.
Eligible exchanges may be provided through store credit or replacement, depending on stock availability and the condition of the returned item.
Hovanahills offers a 6-month warranty on manufacturing faults.
If your product arrives defective or does not function as intended, please contact us at enquiries@hovanahills.com with your order details and photos of the issue. We will review the matter and assist with a repair, replacement, or suitable solution where applicable.
The warranty does not cover normal wear, natural leather or canvas character, accidental damage, misuse, neglect, or damage caused by improper care.
We cannot accept returns for items purchased outside of Hovanahills, incorrect products ordered by the customer, used items, or products damaged through mishandling.
Returns for products that are not defective or incorrectly delivered must follow the approved return process.
Hovanahills is not responsible for parcels marked as delivered by the courier but reported as missing, lost, or stolen after delivery confirmation.
If this happens, please report the matter to the courier company as soon as possible. For further support, you may also contact us at enquiries@hovanahills.com.
Delivery delays may occur due to circumstances beyond our control, including weather, holidays, courier delays, strikes, accidents, or other unforeseen events.